Frequently Asked Questions
Frequently Asked Questions
Everything you need to know about ordering, sizing, delivery and caring for your shirts.
Shipping & Delivery
Do you offer free UK delivery? +
Yes — we offer free delivery across the United Kingdom on all orders.
How long does delivery take? +
UK delivery typically takes 3–5 working days after dispatch.
How quickly are orders dispatched? +
Most orders are dispatched within 3–5 hours during business operating hours.
Do you ship internationally? +
Yes — we offer international shipping to selected countries.
Returns & Exchanges
What is your returns policy? +
We offer 30 day returns from the date of purchase.
Are sale items refundable? +
Yes — sale items are also eligible for returns.
Is there a return fee? +
Returned items are subject to a £2 return shipping fee.
Do you offer exchanges? +
Yes — exchanges are completely free.
Products & Sizing
What shirt fit do you offer? +
Our shirts are designed in a refined slim fit silhouette for a sharper and more tailored appearance.
Where can I view the size guide? +
What fabrics do you use? +
We specialise in premium fabrics including Pure Cotton, Pure Irish Linen and Wrinkle-Resistant shirting.
Are your shirts machine washable? +
Yes — our shirts are machine washable.
For best results, please refer to our shirt care guide:
View Shirt Care Guide
For best results, please refer to our shirt care guide:
View Shirt Care Guide
Do wrinkle-resistant shirts need ironing? +
Very little to no ironing is typically required, making them ideal for work, travel and everyday wear.
Orders & Payments
What payment methods do you accept? +
We accept all major payment methods including Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Apple Pay, Google Pay and USDC.
Can I cancel or modify my order? +
Yes — orders can be modified or cancelled as long as they have not yet been dispatched.
Do you restock sold out products? +
Selected products may be restocked. We recommend subscribing to our newsletter to stay updated on restocks and new arrivals.
Support
How can I contact you? +
Do you have a physical store? +
No — The Shirt Factory currently operates exclusively online.