Last Updated

7 June 2026

Who We Are

The Shirt Factory ("we", "our", "us") operates this website and is responsible for the personal information collected through our online store.

If you have any questions about this Privacy Policy or how we process your personal information, please contact us at:

contact@theshirtfactory.shop

Information We Collect

We may collect and process the following information:

• Name and contact details.
• Billing and delivery addresses.
• Email address and telephone number.
• Order history and purchase information.
• Payment information processed securely through our payment providers.
• Account information where you create a customer account.
• Communications you send to us.
• Device, browser and website usage information.

How We Use Your Information

We use your information to:

• Process and fulfil your orders.
• Provide customer support.
• Manage returns, refunds and exchanges.
• Verify payments and prevent fraud.
• Improve our website, products and services.
• Send service-related communications regarding your orders.
• Send marketing communications where you have provided consent.

Marketing Communications

Where you have opted in, we may send you marketing communications by email and SMS regarding new collections, promotions, product launches and exclusive offers.

We may also send automated marketing communications relating to:

• Abandoned shopping carts.
• Abandoned checkouts.
• Products you have viewed on our website.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Payments

We accept major payment methods through secure third-party payment providers. Payment information is processed securely by those providers and is not stored directly by The Shirt Factory.

Customer Reviews

Following a purchase, we may invite you to leave a product or service review through trusted review platforms including Judge.me and Trustpilot.

Review invitations may be sent using your order information for the purpose of collecting genuine customer feedback.

Cookies & Analytics

Our website uses cookies and similar technologies to improve functionality, understand visitor behaviour and enhance your shopping experience.

We use tools including:

• Google Analytics.
• Meta Pixel.
• Shopify technologies and analytics tools.

These technologies help us understand how visitors use our website, measure advertising performance and improve our products and services.

How We Share Information

We only share information where necessary to operate our business and provide our services.

This may include:

• Shopify (our ecommerce platform).
• Payment providers.
• Delivery and courier companies.
• Email and SMS service providers.
• Marketing and analytics providers.
• Review platforms such as Judge.me and Trustpilot.

We do not sell your personal information to third parties.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

Whilst we take reasonable precautions, no online transmission or storage method can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including legal, accounting, tax and regulatory requirements.

Your Rights

Under UK GDPR, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your information.
• Restrict or object to processing.
• Withdraw consent for marketing communications.
• Request a copy of your personal data.

To exercise any of these rights, please contact: contact@theshirtfactory.shop

Children's Privacy

Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

Changes To This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or website functionality. Any updates will be posted on this page together with the revised update date.

Contact Us

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:

contact@theshirtfactory.shop