Last Updated: 7 June 2026

Overview

This website is operated by The Shirt Factory. Throughout the site, the terms “we”, “us” and “our” refer to The Shirt Factory.

By visiting our website or purchasing from us, you agree to be bound by these Terms & Conditions, together with any policies referenced on our website, including our Privacy Policy, Returns & Refunds Policy and Delivery Information.

Online Store Terms

You must be at least the age of majority in your country of residence to use this website or place an order. You must not use our products or website for any unlawful or unauthorised purpose.

Orders

All orders are subject to acceptance and availability. Once an order has been placed, you will receive an order confirmation email. This does not constitute final acceptance of your order.

We reserve the right to refuse, cancel or limit any order where fraud, pricing errors, stock inaccuracies or other exceptional circumstances arise.

Pricing & Payment

All prices are shown in Pounds Sterling (£) and include applicable UK VAT unless otherwise stated.

We accept major payment methods through secure third-party payment providers. If a pricing or payment error occurs, we reserve the right to cancel the affected order and issue a full refund.

Products

We make every effort to accurately display product descriptions, colours, fabrics, sizing and measurements. However, actual colours may vary slightly depending on screen settings and device displays.

As our shirts are hand stitched using carefully sourced fabrics, minor variations may occasionally occur and should not be considered defects.

Delivery

Delivery times and options are set out in our Delivery Information page. Delivery estimates are not guaranteed and may vary during busy periods, bank holidays or circumstances outside our control.

Returns, Refunds & Exchanges

Returns, refunds and exchanges are handled in accordance with our Returns & Refunds Policy. Please review that policy before starting a return or exchange.

Customer Accounts

If you create an account on our website, you are responsible for keeping your login details secure. You agree to provide accurate and up-to-date account information.

Intellectual Property

All content on this website, including text, images, graphics, logos, product photography, branding and design elements, is the property of The Shirt Factory or its licensors and may not be copied, reproduced or used without prior written permission.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices or accuracy of any third-party websites.

User Submissions & Reviews

If you submit reviews, comments, feedback or other content to us, you grant us permission to use, display and share that content for business, marketing or customer service purposes, subject to applicable law.

Personal Information

Your personal information is collected and processed in accordance with our Privacy Policy.

Errors & Omissions

Occasionally there may be information on our website that contains errors, inaccuracies or omissions relating to product descriptions, pricing, availability, promotions or delivery information. We reserve the right to correct any such errors and to update or cancel orders where necessary.

Prohibited Uses

You must not use this website:

• For any unlawful, fraudulent or abusive purpose.
• To violate any applicable laws or regulations.
• To transmit viruses, malware or harmful code.
• To collect or track personal information of others.
• To interfere with the security or operation of the website.

Limitation of Liability

We do not guarantee that the website will always be uninterrupted, secure or error-free. To the fullest extent permitted by law, The Shirt Factory shall not be liable for any indirect, incidental or consequential loss arising from your use of our website or products.

Indemnification

You agree to indemnify and hold harmless The Shirt Factory from any claim, demand or expense arising from your breach of these Terms & Conditions or your misuse of our website.

Severability

If any part of these Terms & Conditions is found to be unlawful, invalid or unenforceable, the remaining sections shall continue to apply.

Changes To These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with the updated date.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

contact@theshirtfactory.shop